1. FAULTY PRODUCTS

1.1 If a product is faulty, you must let us know within 7 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned to you and a R65 (Sixty-Five Rand) courier fee will be charged. Please note that our policy in respect of exchanges, returns and refunds depends, inter alia, on the type of goods and the policy of the manufacturer or the supplier thereof.
1.2 Should the product prove to be faulty, depending on the fault and the product supplier, we will send the product in for repairs or alternatively, we will offer you a replacement product.
1.3 Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to DUO within 24 hours of delivery so that we can assess if the product damage occurred post-delivery.
1.4 Faults resulting from normal wear and tear, and products that have been damaged or altered in any way either by you or anyone that is not an employee of the product's manufacturer, will not result in any product repair, replacement or refund. 

 

2. RETURNS

Non- defective Products- Right to “cool off”:
2.1 You are entitled to cancel the purchase of the product in terms of Section 44 of the Electronic Communications and Transactions Act within 7 (seven) days after your receipt of the product to obtain a full purchase price refund, provided that:
  a. it is undamaged and unused, with the original labels and stickers still attached.
  b. it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  c. it is not missing any accessories or parts.
  d. you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product.
2.2 A return may be initiated by either going onto the customer online profile or contacting the DUO customer care by emailing hello@duo-tech.co.za .
2.3 Once a return is initiated on the customer online profile, the courier will be dispatched to attend to the collection from the customer, however, should the product not be ready for collection and/or the customer is not available to hand over the product. The collection will be cancelled, and the customer will be liable for the cost of the second attempt to collect the product.
2.4 Should the product be opened or used in any way; you may not return the product to us, nor can we offer you a refund.
2.5 We will collect the product from you at no charge and an assessment will be conducted. If the assessment is approved a credit will be processed on your user-profile.
2.6 Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

 

3. PRODUCTS SHIPPED IN ERROR

3.1 If you receive a product that is different from the one you ordered, you must either contact DUO via your online profile or the customer care team, via our call centre on 011 236 7825 or via email at hello@duo-tech.co.za , within 24 hours of receiving it.
3.2 . We will make arrangements for the product to be returned to us and for the correct product to be delivered to you as quickly as possible.
3.3 If an incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product is opened or used in any way, you will be liable for (100%) of the purchase price of the product, no return will be processed, and you will not be entitled to a credit thereof.
3.4 Under no circumstances will DUO be held liable for any damage arising from any misuse or abuse of our products, including any data loss whatsoever where storage media has been returned for exchange or repair. 

NB: Please read these terms and conditions carefully.
By ordering from the DUO Website, you agree to be bound by the RETURN TERMS AND CONDITIONS. These TERMS AND CONDITIONS are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to the DUO Website. If you do not agree with these terms and conditions.